Refund policy

At Libhaas, we strive to ensure that every customer is satisfied with their purchase. If you are not completely happy with your order, please review our return and refund policy below.

1. Eligibility for Returns

We accept return requests within 7 days of delivery, provided that:

• The item is unused, unworn, unwashed, and in its original condition.
• All original tags, packaging, and accessories are intact.
• The product is not damaged due to misuse, negligence, or improper handling by the customer.
• Proof of purchase (order number or invoice) is provided.

2. Non-Returnable Items

The following items are not eligible for return or exchange:

• Customized or personalized products.
• Gift cards and promotional items.
• Products marked as "Final Sale" or "Non-Returnable."
• Items returned without original packaging or tags.

3. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery by emailing - officiallibhaas@gmail.com with:

• Order number
• Photos/videos of the product
• Description of the issue

After verification, we will arrange a replacement, refund, or store credit as appropriate.

4. Return Process

To initiate a return:

1. Contact our customer support team at officiallibhaas@gmail.com
2. Provide your order details and reason for return.
3. Once approved, you will receive return instructions.
4. Ship the product back to the address provided by our support team.

Libhaas reserves the right to reject returns that do not meet the eligibility criteria.

5. Refunds

Once the returned item is received and inspected:

• Approved refunds will be processed within 5–7 business days.
• Refunds will be issued to the original payment method used for the purchase.
• Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.

6. Exchange Policy

We offer exchanges for:

• Size issues (subject to stock availability)
• Defective or damaged products
• Incorrect items received

Exchange requests must be made within 7 days of delivery.

7. Return Shipping Charges

• If the return is due to a defective, damaged, or incorrect item, Libhaas will bear the return shipping cost.
• For customer-initiated returns (e.g., change of mind, size preference), return shipping charges may be deducted from the refund amount or borne by the customer.

8. Order Cancellation

Orders may be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled and will be subject to the return policy.

9. Contact Us

For any questions regarding returns, refunds, or exchanges, please contact:

Libhaas Customer Support
Email: officiallibhaas@gmail.com
Phone: 7977562877
Business Hours: 11.00 A.M to 5.00 P.M.