Shipping policy
Thank you for shopping with Libhaas. We are committed to delivering your orders safely and on time. Please review our shipping policy to understand how we process and ship orders.
1. Order Processing
- All orders are processed within 1–3 business days after payment confirmation.
- Orders are not processed, shipped, or delivered on Sundays or public holidays.
- During peak seasons, sales, or promotional events, processing times may be slightly longer.
2. Shipping Coverage
We currently ship across India.
For international shipping inquiries, please contact us at officiallibhaas@gmail.com
before placing an order.
3. Delivery Time
Estimated delivery timelines:
| Location | Estimated Delivery Time |
|---|---|
| Metro Cities | 3–5 Business Days |
| Other Cities & Towns | 5–7 Business Days |
| Remote Areas | 7–10 Business Days |
Delivery times are estimates and may vary due to courier delays, weather conditions, public holidays, or unforeseen circumstances.
4. Shipping Charges
- Free Shipping on orders above ₹[Amount].
- A standard shipping fee of ₹[Amount] will be charged on orders below the free shipping threshold.
- Shipping charges, if applicable, will be displayed at checkout before payment.
5. Order Tracking
Once your order is shipped, you will receive:
- A shipping confirmation email and/or SMS.
- Tracking details and courier information.
- Updates regarding delivery status.
Customers can track their shipment using the tracking link provided.
6. Delivery Attempts
Our courier partners will typically make multiple delivery attempts. If delivery cannot be completed due to:
- Incorrect address
- Unreachable recipient
- Refusal to accept delivery
the shipment may be returned to us. Additional shipping charges may apply for re-shipment.
7. Address Changes
Please ensure your shipping address and contact details are accurate at checkout.
Address modifications can only be accommodated before the order has been dispatched. Once shipped, we may not be able to change the delivery address.
8. Delayed Deliveries
While we strive to deliver within the estimated timeframe, delays may occasionally occur due to:
- Weather conditions
- Transportation disruptions
- Government restrictions
- High order volumes
- Courier service issues
Libhaas is not liable for delays caused by factors beyond our control.
9. Damaged or Missing Packages
If your package arrives damaged, tampered with, or if any items are missing:
- Notify us within 48 hours of delivery.
- Share your order number and clear photos/videos of the package and products.
- Contact us at officiallibhaas@gmail.com
We will investigate the issue and provide an appropriate resolution.
10. Undeliverable Packages
Orders returned to Libhaas due to an incorrect address or unsuccessful delivery attempts may be:
- Re-shipped at the customer's expense, or
- Refunded after deducting applicable shipping and handling charges.
11. Contact Us
For shipping-related questions, please contact:
Libhaas Customer Support
Email: officiallibhaas@gmail.com
Phone: 7977562877
Business Hours: 11:00 AM – 5:00 PM